Thought Leadership Webinar

From Friction to Flow: What's Really Driving Regulated Industries to Rethink Procure-to-Pay?

Procurement isn't broken. But the way work actually gets done? That's where things start to unravel. Decentralised buying. Approval bottlenecks. Limited visibility. Supplier sprawl. It's not one issue — it's a system of friction. Watch our expert panel to unpack what's really driving organisations to rethink procure-to-pay.

Available on-demand

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Tania Killeen-Noy

Procurement Portfolio Manager
Bupa NZ

Emily Coutts

Senior Manager
Amplify Procurement

Why you should watch this webinar

Regulated industries face a specific kind of procurement challenge. Compliance requirements are real. Audit trails matter. And yet, the way work gets done day to day often runs ahead of the systems designed to govern it.

Informal workarounds accumulate. Visibility erodes. Finance teams end up explaining spend after the fact — often to people who expected better answers.

This panel brings together practitioners who've worked through these challenges. They speak plainly about where control breaks down, what's actually driving change, and what organisations that are getting it right are doing differently.

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What you'll learn

✔️ Where control is being lost and why it's so hard to regain once it's gone

✔️ How informal workarounds quietly reshape procurement behaviour across organisations

✔️ Why finance teams remain stuck explaining spend after the fact — and what needs to change

✔️ The compliance pressures specific to regulated industries, and how procurement can respond

✔️ What leading organisations are doing differently to move from friction to flow

Who should watch

This session is ideal for:

Procurement leaders in regulated industries navigating compliance and control challenges
Finance and AP leaders who need better visibility into organisational spend
Operations and shared services leaders managing supplier relationships at scale
Anyone responsible for improving procure-to-pay processes across complex organisations

Featured Speakers

Tania Killeen-Noy

Procurement Portfolio Manager at Bupa NZ

Tania is a procurement leader with broad experience across healthcare, aged care, and public sector organisations. She's known for building scalable, efficient procurement functions in complex environments — with a particular focus on supplier outcomes and sustainable procurement practice.

Emily Coutts

Senior Manager at Amplify Procurement

Emily has extensive experience helping organisations improve procurement and supply chain performance. She brings a practical, end‑to‑end perspective to identifying improvement opportunities and implementing change, drawing on deep operational experience and a strong focus on long‑term organisational value.